Carecity Refund and Cancellation Policy

 

Effective Date: April 5th 2025

Thank you for choosing Carecity Domestic Services Limited. We strive to provide you with high-quality services, and we want you to be completely satisfied. Please review our Refund and Cancellation Policy below.

1. Booking Cancellation Policy

If you are a paying customer for sitter services and cancel your service request within 5 days of your booking (payment), you may seek reimbursement by calling Carecity at +260 766 993 040, or by emailing admin@carecityzambia.com. If you cancel your service request after 5 days of your booking (payment), you may not seek reimbursement as the preparatory costs of delivering the service would have already been incurred.

For cleaning services, You will not be eligible for a refund of any portion of the fees and you may not seek a reimbursement.

Carecity is not responsible for and will not reimburse any fees incurred by you from your bank or other financial institution, including without limitation overdraft charges, insufficient funds charges, interest charges, or finance charges, which may have occurred as a result of charges billed by Carecity.

2. Refund Policy

We offer refunds under the following conditions:

• Change your mind about proceeding with the service: If you change your mind about your purchase, we offer a 5 day cancellation period after booking.
• Refund Process: Once we confirm the cancellation is applicable within the outlined requirements for cancellation, we will process your refund. Refunds will be credited to the original payment method used for the purchase. Please allow 21 business days for the refund to be processed, and 3 days to appear on your statement.

3. Cancellation Process

To initiate a cancellation, please follow these steps:

1. Contact Customer Support: Email us at admin@carecityzambia.com with your booking number and the reason for the cancellation.
2. Cancellation Instructions: Our customer support team will send you instructions on how to cancel your booking
3. Refund Process: Once we receive and process the cancellation we will issue your refund in accordance with the process outlined in section 2.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange our service, please follow the cancellation process for a refund and place a new order for the desired service.

5. Late or Missing Refunds

If you have not received your refund after the processing period, please:

• Check your bank account statement.
• Contact your payment provider, as there may be processing delays on their end.

If you’ve done this and still have not received your refund, please contact our customer support team at admin@carecityzambia.om.

6. 6. Changes to the Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed of any updates.

If you have any questions about this policy or need further assistance, please feel free to contact our customer support team.